Zendesk is one of the leading customer service softwares on the market. It helps small and medium-sized businesses improve customer retention by improving their customer support capabilities. Zendesk is powerful on its own, but it can be even more impressive when you...
Preparing for Your Zendesk Migration
When you discover your current helpdesk software is inefficient, unreliable, and unable to meet your company's needs, consider moving to another platform. Zendesk, an award-winning customer software, is a faster, smarter alternative to several helpdesk systems. It...
Zendesk Optimization Checklist: How to Improve The Customer Experience
Zendesk is a powerful customer service tool that can grow and scale with your business. But as your business scales, you’ll need to refine and optimize your Zendesk configuration to meet your growing needs. If your Zendesk portal is in need of some TLC, the following...
6 Underutilized Zendesk Features and How To Use Them
Take Advantage of These 6 Underutilized Zendesk Features Organizations require specialized service desk solutions to serve customer requests, bug reports, feedback, customer concerns, and inquiries. Thankfully, Zendesk provides a reliable ticket system with various...
How Cybersecurity can Improve the Customer Experience
Learn how cybersecurity can affect your customer experience and how to improve CX after a cybersecurity incident.
6 benefits of using artificial intelligence to improve the customer experience
It is no longer enough to offer the best deal, customers want the best experience altogether. Price and quality are no longer the only differentiating factors, and the purchase decision begins to have service and relationship as a central factor.
Customer Centricity – Why it is important!
Consumer-centric companies seek to provide a unique experience to each of their customers throughout the purchase journey. From customer acquisition, to after sales service – every customer is seen as unique and special.
The future of customer experience
Acting to meet the customer’s needs and expectations is one of the most important ways of building a loyal customer base. This is because offering products and/or services along with an effective customer service is essential to exceed customer expectations and build a good relationship.
10 Reasons to Implement a Chatbot in your Business
Check out these 10 reasons for why you should adopt our chatbot in your service structure!
6 Reasons to Implement Omnichannel Service in your Company
Have you heard about Omnichannel? This strategy consists of keeping all your company’s communication channels interconnected so that they can be used simultaneously. Its main objective is to offer a good experience to the consumer, regardless of the selected channel.
CX insights right in your inbox!
Subscribe to receive news, updates, upgrades, and resources that will continue to help you elevate your customer experience.