Have your Zendesk suite implemented quickly and without budget surprises. Our expert team will carry out the complete implementation for you, from planning to execution.

Get started with:

• Zendesk implementation and configuration
• Zendesk training
• Go-live monitoring and issue resolution

Perfect for:
Customer service teams with up to 15 agents not requiring significant customization.

Have a complete X-ray of your operation and implement your Zendesk platform to properly accommodate the processes and requirements that fit your business. Ensure control, productivity and high performance for your tools from the get-go.

Get started with:

• Zendesk implementation and configuration
• Zendesk training
• Go-live monitoring and issue resolution
• Customer Service process flows
• Customer Journey
• Data Analysis Report

Perfect for:
Customer service operations of any size, managing complex processes, rules and integrations.

Import2 is a one-click data migration software that lets you quickly transfer your customer data to Zendesk and other platforms. No CSV file or technical skills requierd. The process is quick, customizable, and validated by you to ensure everything is in the right place.

Get started with a quick and free data sample migration. No strings attached!

Provide your agents, supervisors, and administrators with the knowledge and practice they will need to take full advantage of your Zendesk platform. They’ll learn from certified Zendesk consultants in live training sessions and can access the recordings at any time.

Get started with:

• Live training sessions
• Zendesk-certified coaches
• Recorded classes available at any time

Perfect for:
Teams new to Zendesk or with a high turnover.

Boost agent productivity and offer your customers omnichannel experiences by ensuring a smooth integration between Zendesk, your digital tools, and channels. Further, we design automations and develop customized apps to save your operation both time and money.

Level up with:

• Integration of core customer service tools into Zendesk, standard or customized
• Optimization of existing integrations and removal of redundant tools
• Automation of repetitive tasks
• App development
• Centralization of agent’s screens into one platform
• Omnichannel ecosystem

Perfect for:
Customer service teams struggling to manage disjointed systems and channels, and processes with repetitive tasks lacking efficiency.

Create agile and conversational experiences for your customers by integrating Zendesk to Droz bot. This intelligent chatbot system offers automated and 24×7 support across multiple digital channels, instantly responding to your clients’ requests and reducing your team’s workload.

Level up with:

• Multichannel integration
• 24/7 availability
• Natural Language Processing (NPL)
• Customizable conversation flows
• Analytical reports
• Rest API connection
• Seamless human handover

Perfect for:
Businesses demanding optimization and scalability to their Customer Services without increasing headcount.

Our customer-loved monthly subscription maintenance service to keep your Zendesk tools always running smoothly, on the right setup and configurations. Get support from in-house consultants readily available to ensure high performance for your solutions.

Excel with:

• Expert support to extract more from Zendesk solutions
• Setup optimization
• Configuration maintenance
• Direct channel to handle inquiries
• Adjustments and upgrades on demand

Perfect for:
Customer service operations of any size requiring expert assistance to avoid system disruptions.

Have expert guidance in designing a complete Help Center with Zendesk Guide, offering a self-service option for your customers and a knowledge base for your agents. You’ll make it easier for customers to solve issues by themselves while lowering your ticket volume.

Excel with:

• Help Center for customer self-service
• Knowledge base to support agents
• Team Publishing tool to collect support expertise
• Customizable themes to match your brand
• Flexible content structuring

Perfect for:
Businesses trying to scale customer support, reduce ticket volume or improve the team’s access to knowledge.