by usaaktienow | Jul 13, 2023 | Customer Experience, English
Customer experience is a major building block of any successful business. In fact, 25% of customers say they are willing to pay more for services if they enjoy a high-quality experience and are 2.4 times more likely to stick with a brand when their problems are solved...
by usaaktienow | Jun 28, 2023 | Customer Experience
In today’s business world, a positive customer experience is no longer a nice-to-have; it is now a necessity for businesses. Customers expect quick and personalized solutions to their problems, and if, as a company, you fail to deliver on these expectations, you...
by usaaktienow | Jun 12, 2023 | Customer Experience
Customer support is no longer a nice-to-have — it is an essential function that all businesses need to invest in. In fact, 52 percent of customers will switch to a competitor if they have a single negative impression and 60 percent of consumers have purchased...
by usaaktienow | May 17, 2023 | Customer Experience, English
Customer experience is becoming an increasingly important aspect of business operations. As more and more companies invest in their existing customers, it’s important to understand how well that investment is paying off. So how do you know how happy your customers...
by usaaktienow | Apr 5, 2023 | Customer Experience, English
Customer expectations are evolving and businesses are starting to place more emphasis on providing a positive customer experience (CX). In fact, one third of consumers will walk away from a brand they were once loyal to after a single negative experience, and 92%...