Design digital experiences that generate connections with your customers and build rapport
Although financial businesses typically provide a diversity of services and operations, they have one factor in common: a large number of systems that make it hard to view all customer data and communicate effectively generating negative customer experiences.
Some of the brands in technology
that trust our solutions:
- More efficiency and agility in your customer service processes;
- Access and visualization of your customer data in one place;
- Personalized and direct contact;
- Centralization of systems integration;
- Proactive support & troubleshooting;
- Improved customer retention;
- Multichannel integration;
- Security of customer data.
Centralize your customer service systems
When it comes to systems integration and multi-channel financial services, it is critical to consider the particularities of each business in this industry. Since the number of systems, platforms, and tools a company may hold simultaneously can be large, it is essential to centralize integration and have a single view of the entire operation.
Give your customers and agents more autonomy
If you have solutions such as customer self-service, intelligent chatbot, and IVR, you will not only reduce the efforts needed from your customers when contacting your company. You will also reduce the workload for your agents, who will be available to focus on solving complex demands with higher quality and efficiency.
We’ll untangle and simplify your processes
No matter how complex your processes might be, we can help you optimize them at any level, for any function. You can count on our Customer Service expertise to help you understand the needs of your business, design new experiences, implement the best solutions and drive the maintenance these tools require.
Our clients succeed:
reduction in our average service time
increase in revenue
increase in First Call Resolution (FCR)
increase in customer satisfaction
Expertise in Customer Experience
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