Solutions by
Business Objective
Learn more about all our solutions and find out how they can help you overcome challenges and meet your business objectives.
Structuring of Customer Service Processes
Collection, analysis, and use of your customer satisfaction data
Improvement of your sales team efficiency
Improvement of Customer Service’s performance
Automation and scalability of Customer Services
Intelligent IVR to boost your contact center performance
Customer Self-Service
Management and optimization of your Customer Service team
Management of processes, projects and tasks
Centralization and optimization of systems’ integration
Operationalization of Customer Experience activities
Structuring of
Customer Service Processes
Your customer’s experience should be as unique as your business.
Processes improvement
Scalability
Total control of the operation
Demand management
Implementation of tools and solutions suitable for your business
In addition, our consulting service develops and keeps track of every process that is part of your customer service flow, applying cutting-edge digital tools wherever needed to increase efficiency.
Collection, analysis, and use
of your customer satisfaction data
Use data to drive effective action.
One of the best ways to ensure your business delivers what your customers want is to have survey, feedback, and satisfaction management strategies in place. This way, you can measure your Customer Service’s efficiency, quality, and scalability.
Collecting data is not enough. The information must be analyzed and used to reduce bottlenecks, remove redundancies, and ensure total customer satisfaction.
Droz Survey is a 100% online platform to centralize and manage customer satisfaction surveys and data.
Survey of collection channels using app or external platforms
7 different types of questions
Automatic survey distribution
Customization of survey layout
Import answers
Cross-referencing of customer information and surveys
Basic and Advanced reports
Profile differentiation
Automatic team reminders
Improve your sales
team efficiency
Prioritize leads that deliver.
Have a sales-focused CRM that is simple and innovative in its data storage methodology.
The Zendesk Sell platform helps to improve productivity, optimize processes, and enhance your team’s visibility of the pipeline.
Easy to integrate to other platforms, it converts more leads into sales and creates unique opportunities for your sales team, guaranteeing a seamless, intuitive experience for customers at every stage of their conversion journey.
Get more customers, and convert!
Keep your business connected
Make the right decisions
Never lose control of the sales pipeline
Improvement of service operation performance
Offering omnichannel services is no longer a competitive advantage but a business necessity.
Omnichannel is an essential part of improving processes, autonomy, and scalability. When you decide to adopt an omnichannel platform, your business improves its performance and integration with previously installed tools and enhances customer service flows.
Automation of processes and platform integration saves you time, money, and increases your operational bandwidth to focus on what truly matters.
Centralize data in a single screen for your agents
Automatize tasks
Unify communication with customers on a single page
Enhance your operation’s productivity by using fewer and better integrated tools
By providing standard and customized integrations to meet your operational needs, we help you improve the experience of both your customers and agents.
Through standard or customized integrations that meet your operational needs, we help your brand increase in value, improve your agents’ and customers’ experience.
Automation and
scalability of services
Offer your customers automated and customized customer service.
Having customized 24/7 customer service means you no longer have to worry about the high volume of after-hour requests. Transform the experience your customers’ with an intelligent chatbot, integrated with the best platforms and channels available in the market.
Self-Service Technology
Transform the way your customers interact with your business.
Offering an effective, easy to use self-service system take your brand loyalty to another level. In addition to improving the customer journey, it enables you to collect data, customize forms and develop strategies to optimize service workflows.
Go beyond what conventional help desk centers offer
Zendesk Guide is more than a single collection of articles and frequently asked questions. It is a database of resourceful knowledge that helps you collect and utilize your organizational knowledge. It works natively with Zendesk Support to offer customers better customer self-service and to improve agents’ efficiency.
- Creation of customized help desk centers
- Personalized themes
- Rich text editor
- Knowledge history
- Restoration of content erased
- Control access
Integrations for tool optimization
Through standard or customized integrations that meet your operational needs, we help you enhance your agents’ and customers’ experience.
&
Call mirroring
Handling Zendesk structures
Tickets, Users, Organizations, Macros and Triggers.
Management and optimization of your customer service team
Managing the customer service team goes way beyond establishing metrics and tracking activities. It is essential to use tools that help you manage the customer service operation, observing agents’ performance closely, and enabling training and support within the platform.
Playvox
Assess, improve, and motivate the performance of your whole customer service team by using real-time resources and intelligence, in a simple and efficient way.
Learning through specific training
and assessment
of knowledge
Recognition and motivation of employees, allowing for customized scorecards and rewards
Quality Assurance
Performance management by having all metrics in a single place
Coaching for agents and follow-up of their growth
Integrations that enhance the tool
Playvox allows integration with different customer service systems, platforms, and apps to facilitate its use and improve its resources.
Management of processes, projects and tasks
Plan, organize, and monitor your team’s work, all in a single place.
Monday
Monday is the Work Operating System that empowers teams and enables each business to manage its daily processes, projects, and tasks.
Define projects and workflows in minutes
Use it in any department, project, or area
Take full advantage of available workflow automation
Manage your team’s work
Ask for more information on personalized apps and integrations
Alternate easily between desktop and mobile versions
Operationalization of Customer Experience actions
Implement CX culture in your business.
We help implementing CX culture in your business, creating actions completely focused on your customer experience.
CX insights right in your inbox!
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