Our Services

To guarantee the most effective application of our solutions, we count on targeted and structured services, using a unique methodology to transform Customer Service and Customer Experience.

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Customer Service Consulting

We screen and design every stage of your customer service flow to guarantee seamless operation.

With a team of Customer Service superstars and our unique, proprietary tools, we create new experiences and implement process improvements to elevate and strengthen the relationship between your business and your customers.

Our consulting services cover several stages of the implementation process, including:

 

  • Mapping current scenarios;
  • Analyzing Data;
  • Designing ideal scenarios;
  • Mapping opportunities;
  • Optimizing Processes;
  • Following-up on implemented improvements and constant monitoring.
Customer Experience Consulting

We’ll help you develop a CX culture in your company, designing solutions that will transform the way your team approaches ensuring customer satisfaction.

Process Implementation

Take advantage of the most modern, complete, and flexible software solutions for your customer service processes.

We can reimagine and digitize your customer support operation through the most cutting edge technology; enhancing control, productivity, and scalability. We implement, integrate, and train for:

 

  • Omnichannel;
  • Chatbots;
  • Satisfaction Management;
  • Workforce Management;
  • Quality Mentorship;
  • Activities and Projects Management;
  • Voice Solutions.
Automation and Integration

Connect your customer service solutions and tools and create automation perfectly suited for your business.

You can optimize your operational performance and improve the experience of your customers and agents through the automation of processes and platform integration.

 

  • Integration of systems supporting core service tools;
  • Unifying your agent’s screens into one cohesive platform;
  • Task automation;
  • Unifying all the communication channels your customers use into one coherent narrative;
  • Increase in operational productivity with fewer or better integrated tools.
Managed Services

We’ll bring the best out of the CX tools you already use.

 

  • Count on our expert team to maximize the ROI of your software solutions;
  • Have a channel to handle your inquiries;
  • Request adjustments and upgrades whenever necessary;
  • Keep your solutions’ configurations aligned with your business processes;
  • Maintain the most effective setup for your platforms.

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