Take your Zendesk to the next level with Aktie Now
We’re a team of Zendesk experts, designing and implementing seamless customer experiences with all of its solutions.
Go from A to Zendesk.
End-to-end, smoothly.
As Zendesk’s Premier Partners we implement, upgrade and fine-tune your Zendesk platform to its maximum potential by bringing you:
End-to-End Zendesk Services
Project development from strategy to execution, understanding your specific needs to make your CX processes smoother and more efficient with Zendesk solutions.
Scalable Customer Support
Customer journey assessment and Zendesk optimization to deliver the most scalable, efficient and, affordable solution, integrated with your tools and channels.
Integrations that Boost Results
Zendesk integration with top-performing CX tools, including Droz Bot – our proprietary chatbot system for automated customer service.
Excellence in CX Management
Expertise in establishing total control of your operations with Zendesk solutions, making you feel confident that your clients are getting state-of-the-art customer experiences.
Top challenges in CX according to Zendesk
Which ones are you facing right now?
60% of customers say they now have higher customer service standards
61% of them will switch to a competitor after just one bad experience
Customers increasingly demand fast and personalized services
Customer Service agents are overwhelmed with heavier workloads and more responsibility
Remote CX teams require closer performance tracking, management and training
Customer Service agents feel unprepared and unequipped to do their jobs well
*Source: Zendesk CX Trends 2022
Services tailored to your needs
Get Started with Zendesk
- Zendesk Licenses
- Zendesk Implementation
- Data Migration
- Training for Agents, Supervisors and Admin
Level up your Zendesk
- Zendesk Customization and Performance Boost
- Zendesk Integrations and Automations
- Chatbot Implementation and Integrations
Achieve CX excellence
- Customer Journey Design and CX Consulting
- Managed Services – Zendesk Maintenance and Monitoring
- Zendesk Guide Design
CX Expertise for Retail and
E-commerce
We implement and customize Zendesk solutions to deliver engaging customer experiences that generate repeat conversions for Retail and E-commerce companies.
Brands who trust Aktie Now with
their Customer Experience
It’s been a long road elevating CX
Years in the market
Project hours
Satisfied clients
Consumers impacted
Countries
Our Customer Satisfaction score (CSAT)
- Critical Zone 100%
- Improvement Zone 100%
- Quality Zone 100%
- Excellence Zone 90%
*Source: Survey conducted with managed service and support customers in July 2021.
Results that speak for themselves
Awards and recognitions
#1 Regional Partner of the Year 2021 – LATAM – Zendesk
#1 Sunshine Conversations Partner of the Year 2020 – Zendesk
#1 Fastest Growing Partner of the Year 2021 – Monday.com
Gold Medal for Best Export Project with Electrolux 2019 – Cliente SA
Partnerships that enhance results
Aktie Now counts on global partners that integrate perfectly with Zendesk’s solutions, delivering value and sustainable growth to your business.
Are you ready to achieve higher customer satisfaction, make your agents happier, and lower your costs?
Contact us for a free consultation.
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© Aktie Now Serviços
Tecnológicos e Empresariais LTDA 2022
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